Shipping & Returns
Shipping
Where we ship
We currently ship within the United States only.
Processing time
Every Bambi Goes West piece is made to order and ships within 10 business days.
Shipping rates
Shipping costs are calculated at checkout based on your location and order.
Delivery
Delivery estimates are shown at checkout. Once your order ships, you’ll receive a confirmation email with tracking.
Multiple items
If you order more than one item, your pieces may arrive in separate packages.
Address accuracy
Please double-check your shipping address at checkout. We aren’t responsible for orders sent to an address entered incorrectly. If you spot a mistake, email us right away and we’ll do our best to fix it before your order ships.
Lost or stolen packages
If your tracking shows delivered but you haven’t received your order, please check with neighbors and your local post office, then email us within 14 days of the delivery date and we’ll help.
Returns and exchanges
We want you to love what you ordered. If something isn’t right, you can return or exchange it within 30 days of delivery.
What can be returned
Items must be unworn, unwashed, and in their original condition with tags attached.
How to start a return or exchange
Email us at hello@bambigoeswest.com with your order number and what you’d like to return or exchange. We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first.
Return shipping
Return shipping is paid by the customer, and original shipping charges are not refundable. For exchanges, we’ll ship your replacement once your return arrives.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.
Refunds
Once we receive and inspect your return, refunds go back to your original payment method within 5–7 business days. Your bank may take a few extra days to post it.
Each piece is made to order just for you, so we can’t cancel an order once production has started. If you need to change or cancel an order, email us as soon as possible.
Questions
Email us at hello@bambigoeswest.com. We reply within two business days, Monday through Friday.